Contact Us

In Person

The Brantford Police Service is located at 344 Elgin Street, Brantford, ON N3S 7P5

You may visit our reception area Monday to Friday from 7:00 A.M. to 6:00 P.M. for assistance.

View Map.

Emergencies or Crimes in Progress (9-1-1)

If you require emergency assistance, or want to report a crime in progress, please call 9-1-1. An emergency is any situation where people or property are at risk (including but not limited to fires, crimes in progress or medical emergencies).

Non-Emergency: 519-756-7050

If you require police assistance, but are not in an emergency situation (e.g. reporting thefts, vandalism, fraud) or for other situations where no person or property is in immediate danger, please call our non-emergency telephone number at 519-756-7050. Depending on the circumstances, your call may be directed to a Resource Officer.

Online Reporting

Many crimes can be reported online at this link: click here 

Including:

• Damage to Vehicle (other than by collision and under $5000)
• Theft (Under $5000)
• Lost Property (Under $5000)
• Mischief/Damage to Property (Under $5000)
• Theft from Vehicle (Under $5000)
• Lost or Stolen Driver's License 
• Stolen Vehicle Plates
• Fraud Under $25,000/Identity Theft 
• Traffic or Driving Complaints - Not in Progress
• Erratic/Dangerous Driving Complaint 
• Neighbourhood traffic-related issues (speeding)
• School Bus Violations 

What you will need to file an ONLINE report:

• The report must be filed by the owner of the damaged property or authorized representative or the finder of property or authorized representative.
• A valid email address.
• Complete incident address and contact address information.
• A Driver's License, ownership, insurance information (if applicable).

Language Line

The Brantford Police Service subscribes to a Language Line Service which assists our Communications personnel in receiving information from non-English speaking 9-1-1 callers.

By Mail

The mailing address for the Brantford Police Service is: P.O. Box 1116, Brantford, Ontario, Canada, N3T 5T3

By Email 

The Brantford Police Service does not accept information to initiate occurrence reports via email or social media. 

People wishing to report an incident to our Service or seek advice on a matter must do so in person or by calling the Brantford Police Service at 519-756-7050.  Police Resource Officers work in our Communications Section 24hrs/day. They are able to take reports of a minor nature over the telephone or provide you with guidance or advice on situations of a non-emergent nature.

Crime Stoppers

If you have information about a crime that you would like to report anonymously, please call Crime Stoppers at 519-750-TIPS (8477) or toll-free: 1-800-222-TIPS (8477). Tips may also be sent via e-mail by visiting www.crimestoppers-brant.ca.

Prioritizing of Calls for Service

The Brantford Police Service Communications Staff works on a priority system, using answers to their questions to prioritize calls from the highest priorities to lower priorities. For example, a crime in progress or a motor vehicle accident with injuries would be assigned higher priorities than a barking dog or a theft, not in progress. Higher priority calls are dispatched before lower priority calls. It is our goal to provide you with the most efficient and prompt service possible. By prioritizing our calls we are better able to respond to higher priority, more serious crime incidents in a timely manner. Whenever possible, callers will be advised of delays.

9-1-1 and Voice over Internet Protocol (VoIP)

Consumers using cells phones or Voice over Internet Protocol (VoIP) telephone services should be aware that wireless and Internet-based telephone services have certain limitations in the event that they require 9-1-1 emergency services. The Brantford Police Service is alerting the public to technical 9-1-1 limitations to help ensure that when someone calls 9-1-1 for help using wireless or Internet-based technology, emergency services can locate them with the least delay possible.

9-1-1 call takers and dispatchers need to know a caller's exact location in order to direct the nearest police, fire or ambulance services to the emergency. Response delays may result if exact location information is not provided by the caller.

The traditional 9-1-1 system is based on the use of landlines and ensures that an emergency telephone call goes to the correct 9-1-1 Centre. At the same time, the system automatically provides address and telephone number information to ensure help can find the caller even if the person is unable to verbalize the location or nature of the emergency. At this point, this is not guaranteed with wireless and new internet-based technology. Even if a consumer has registered their cell phone or VoIP telephone service and personal location with a service provider, given the portability of the technology, it is possible that a 9-1-1 call may be made from a different location. VoIP services can be used from any computer with high-speed Internet access and therefore are not associated to a specific municipal address. Cell phones may display the phone number but not the location from which the call is being made.

Consequently, location information and the nearest, associated emergency agencies are not automatically available to the 9-1-1 call taker/dispatcher. To ensure the least possible delay when using VoIP or a cell phone to make an emergency 9-1-1 call, be prepared to:

• Give your location: include address and town or city, to enable the call taker to either handle the information or transfer you to the correct 9-1-1 centre.
• Give your telephone number, including area code.
• Advise the nature of your emergency.
• Listen to the call taker's instructions - depending on the location and type of incident, you may be transferred.
• Stay on the line until advised otherwise by the call taker.

Consumers should contact their telecommunications service providers to familiarize themselves with the options and restrictions of their telephone device and service plan in relation to access to 9-1-1.

For further information: The Ontario 911 Advisory Board Website provides information on Internet-based telephone service and access to 9-1-1 emergency services. The Canadian Radio-Television and Telecommunications Commission (CRTC) Website provides information about decisions regarding VoIP services.